Technical English IV 2017/2018
- 5 ECTS
- Taught in English
- Continuous Assessment
- relevant skillset
Students will be able to:
interact with clients and professionals in the tourist industry in common situations
ask questions to find out clients' requirements
understand what clients say
speak with colleagues and other professionals to achieve necessary outcomes to deliver required services understand forms, information documents, rules & regulations and other documents relevant to obligations of tourism professionals
understand written requests from clients and colleagues
respond to written requests; draft working documents for colleagues
Students should be at level B1 of the CEFR so they can build on existing knowledge and skills to achieve B2 level by the end of the academic year, when they will have completed Inglês Técnico IV.
This is a highly practical course, with examples of appropriate speaking and writing, which students will emulate, perfecting their own abilities by practising and redrafting.
Reading and listening will be approached through authentic texts, such as articles and documents, that are found in the hospitality and tourism industry.
Students will work in groups and alone to produce written and spoken material, improve versions and eventually submit these for assessment.
Body of Work
The course consists of a range of authentic texts and listening materials, which students interact with and emulate in their own work.
English Grammar in Use with Answers and CD-ROM: A Self-Study Reference and Practice Book for Intermediate Learners of English, 4th edition. Raymond Murphy, Cambridge University Press. ISBN-10: 052118939X
English Vocabulary in Use Upper-intermediate with Answers and CD-ROM, 3rd edition. Michael McCarthy & Felicity O'Dell, Cambridge University Press.
Oxford English for Careers Tourism 2 ISBN: 978-0-19-455103-8
Online resources, linked from the Moodle page.
These include dictionaries and sites with vocabulary and grammar activities.
Using technology: accessing the Internet through mobile devices, downloading listening and reading material, uploading speaking and writing. Assuring that any new students who have joined since Inglês Técnico I are familiar with what is required.
Introductions: name and one unusual thing about self.
Different cultures, different responses.
Different things that attract visitors.
Writing: focus on a local attraction.
Describing a festival.
Bringing attractions to life.
Venues of interest in your country.
Speaking: radio report of a festival.
Architectural features and styles.
Study of some interesting designs.
Vocabulary: buildings and other features in town and country; prepositions of place.
Guests of different ages.
Preparing a daily programme of activities.
Speaking: what makes an interesting subject for niche tourism?
Preparing a specialized tour.
More about sepcialized tours.
Catering for individual needs.
Writing: a bespoke tour.
Running conference centres.
Matching conference centres to the needs of the clients.
Enquiring about a conference centre; making a booking.
Speaking: pair work.
Business travellers' needs.
Hotels catering for business travellers.
Making a corporate booking.
Speaking: pair work.
The job of hotel manager.
Different jobs in a hotel.
Avoiding problems in a hotel.
Writing: job descriptions and competencies.
Trends in tourism.
Identifying markets and opportunities.
The chain of supply.
How to treat staff.
Speaking: dialogues; line management.
How to improve the world through tourism.
Environmental and social considerations.
Writing: how to apply these ideas practically.
Final Preparations for presentations.
Writing; plan for a tourism project.
Presentations: shown to class.
Feedback to class on these.
Demonstration of the syllabus coherence with the curricular unit's objectives
The materials used are taken from authentic texts, written and spoken, which students are likely to meet in their future jobs. Practice will develop the language skills they will require.
Demonstration of the teaching methodologies coherence with the curricular unit's objectives
Practical activities recreate real-life situations. Students work on improving their own spoken and written communication, which develops their self-appraisal skills and self-confidence.
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