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Technical French II 2017/2018

  • 5 ECTS
  • Taught in Francês
  • Both continuous and final Assessment

Objectives

This course aims to provide students with communication skills, oral and written, in French, level A2 / B1 of the CEFR, which allow students in professional environment, stimulate conversation. In this sense, through the themes worked in the classroom, it is intended that the students communicate with tourists, valuing the principles of intercultural communication.
In this context, it is intended that students achieve the following specific objectives:
1. Know the professions of tourism in France;
2. Apply skills of oral and written communication to different contexts of the Tourism world;
3. Develop the techniques of oral and written communication in the tourism professional and technical host;
4. Recognize the importance of tourism as a professional cultural mediator;

Recommended Prerequisites

Basic knowledge of French, European Framework level A1 Common for Languages.

Teaching Metodology

Following the teaching and learning of French Technical I process, will be adopted-an eclectic method, according to the student's learning needs, with the feature, among others, the discovery method (inductive learning), the method the discussion and the method of solving problems with the use of individual work in pairs and in groups and supported by written documents, oral and the use of ICTs. It will promote also the use of cognitive strategies, metacognitive and social-affective, which lead to different learning. Of note, too, sessions for the presentation of oral work done by students. In short, the classes will combine the exhibition methods, with the formal presentation of content and interactive, focusing on the question of technical / response, working with the large group and also the debate, based on the presentation of problems.

Body of Work

1. The professions of Tourism.
1.1 Offers.
1.2 CV.
1.3 Simulation writing various professional situations.
1.4 Description of different professions in the tourism sector.
1.5 The afterlife in the tourism sector.
2. The tour professional contexts.
2.1 Responses to requests for information in the tourism sector.
2.2 Responses to a customer orders under restoration.
2.3 Payments of tourism products.
3. Tourism as a technical professional host.
3.1 - The host.
3.2 Tourist assistance.
3.3 The communication in different contexts: 3.3.1Agência trips; 3.3.2Museum; 3.3.3Street; 3.3.4Airport; 3.3.5Tourist office; 3.3.6Caves of Port wine; 3.3.7Conferences.
4. Professional Tourism as a cultural mediator.
4.1 Cultural mediation.
4.2 The tourist mediator.
4.3 Traveler Stories.
4.4 Travel Reports.
4.5 The rural and urban tourism.
5. Tourism products.
5.1 Customers.
5.2- Cultural animations.
5.3- Design of products.

Recommended Bibliography

- Corbeau, S.; Dubois, C. et Penfornis, J.-L. (2004). Tourisme.com. Paris: CLE International. (It exists in the library)
- Penfornis; J.-L. et Habert, L. (2013). Affaires.com. Paris: CLE International. (It exists in the library)
- Riegel, Martin et Pellat, Jean-Christophe (2014). Grammaire méthodique du français. Paris: PUF. (It exists in the library)

Complementary Bibliography

Dicionário Editora de Francês – Português (2014). Porto: Porto Editora. (It exists in the library)
Dicionário Editora de Português – Francês (2014). Porto: Porto Editora. (It exists in the library)

Weekly Planning

1 Presentation of the course program. Indicating the essential bibliography and the evaluation modality to adopt.
Oral production activities.
The professions Tourism: presentation of different terminologies.
Formative assessment: production and oral comprehension and written.

2 Inventory and functional description of different professions of the tourism sector.
The ideal profession in the area of tourism: strengths and constraints.
Grammar exercises.
Formative assessment: production and oral comprehension and written.


3 Respond to a job offer in the area of ad: simulation written and oral.
Listening exercises.
The CV: how to do? - Written production.
Grammar exercises.
Formative assessment: production and oral comprehension and written.


4 The tourist: how to receive and provide assistance.
Types of tourism products customers. Like asking / giving information: simulation written and oral.
Listening exercises.
Grammar exercises.
Formative assessment: production and oral comprehension and written.


5 How to host a tourist in a hotel and an airport: oral and written simulation.
How to host a tourist on the street and a museum: oral and written simulation.
Listening exercises.
Grammar exercises.
Formative assessment: production and oral comprehension and written.


6 Lecture given by the director the cellars of Port Wine (Taylor’s).
Travelers Stories: Oral production.
Reading and analysis of texts on cultural mediation.
The rural and urban tourism in France: document analysis.
Listening exercises.
Grammar exercises.
Formative assessment: production and oral comprehension and written.


7 Reports of travel experiences: speaking and writing.
Listening exercises.
Grammar exercises.
Formative assessment: production and oral comprehension and written.
1st time evaluation: written test of knowledge assessment.



Tourism products 8: possible conceptions. Reading and analyzing texts.
Analysis of brochures and presentation handouts of tourism products related to travel.
Listening exercises.
Grammar exercises.
Formative assessment: production and oral comprehension and written.


9 Analysis of the offer of cultural activities. Reading and analyzing texts.
Ask / give information to organizers of tourism products.
Listening exercises.
Grammar exercises.
Formative assessment: production and oral comprehension and written.


10 Analysis of the offer of accommodation and catering.
How to design a tourism product for a client: simulation dialogues.
Formative assessment: production and oral comprehension and written.
2nd time evaluation: writing activity.

11 How to design a tourism product to a group.
How to pay a tourism product.
Listening exercises.
Grammar exercises.
Formative assessment: production and oral comprehension and written.


12 How to make a claim.
Responding to a complaint: written production.
Listening exercises.
Grammar exercises.
Formative assessment: production and oral comprehension and written.

13 Formative assessment: production and oral comprehension and written.
Preparation / monitoring of oral work.

14 3rd moment of evaluation: oral presentations of work done by students.

15 Formative Evaluation Sheet knowledge.
Final considerations.
Balance of their work.

Demonstration of the syllabus coherence with the curricular unit's objectives

1. To comply with the Objective 1, Meet the professions of tourism in France, il will work the contents 1.1, 1.2, 1.3, 1.4 and 1.5.

In turn, the objective 2, Apply skills of oral and written communication to different contexts of the Tourism world, includes the contents 2.1, 2.2 and 2.3.

The objective 3, Develop the techniques of oral and written communication in the tourism professional and technical host, covers the contents 3.1, 3.2 and 3.3.

In the same line sense, the objective 4, recognize the importance of tourism professional and cultural mediator, includes the contents 4.1, 4.2, 4.3, 4.4 and 4.5.

Finally, to achieve the goal 5, identify possible conceptions of tourism products, we will work the contents 5.1, 5.2 and 5.3.

Demonstration of the teaching methodologies coherence with the curricular unit's objectives

So that students can meet all the learning goals will be privileged over all the teaching-learning process an eclectic method, combining the exhibition and interactive methods, and, according to the specific needs of each student at any time, apply will be cognitive, metacognitive and social-affective, valorizing the discovery, discussion and problem solving. However, for each learning objective, we will be using other methods to facilitate the performance of the student. Thus, for the purpose 1 (Know the professions of Tourism in France), it will be made of the problem solving technique and independent working method. In turn, to comply with the objective 2 (Apply skills of oral and written communication to different contexts of the World Tourism), will favor it work in pairs and the technical question / answer, students should submit a work oral. In goal 3 (Developing techniques of oral and written communication in the tourism professional and technical host), will be cherish the method of discussion; at 4 (recognize the importance of tourism as a professional cultural mediator), group work and 5 (Identify possible conceptions of tourism products), the debate.

relevant generic skillimproved?assessed?
Achieving practical application of theoretical knowledge Yes
Adapting to new situationsYes 
Analytical and synthetic skillsYes 
Balanced decision makingYes 
Commitment to effectivenessYes 
Commitment to qualityYes 
CreativityYes 
Cultural awarenessYes 
Ethical and responsible behaviourYes 
Event organization, planning and management Yes
Foreign language proficiency Yes
Information and learning managementYes 
Initiative and entrepreneurship capabilityYes 
IT and technology proficiencyYes 
LeadershipYes 
Problem Analysis and AssessmentYes 
Problem-solvingYes 
Relating to othersYes 
Self-assessmentYes 
TeamworkYes 
Understanding multiculturalism and valuing diversity Yes
Written and verbal communications skills Yes
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