Quality Management 2017/2018
- 5 ECTS
- Taught in Portuguese
- Continuous Assessment
- relevant skillset
The student should be able to:
Have knowledge and skills in TQM that will enable them to easily integrate organizations that adopt or are willing to adopt Total Quality Management, namely:
* Describe the procedures for Total Quality Management;
* Build,implement and improve the Quality Management Systems;
* Evaluate and explain the other management systems(Environment,Safety and Health at Work).
Classes also develop skills for work and individual research, analysis of case studies and articles as well as in-class presentations and discussion.
Exposition method for theoretical presentation of the topics of the syllabus.
Application of demonstrative and active methods with real situation analysis and in-class discussion.
Guided problem solving.
Discussion of course-works presented by students in class, indicating their strengths and also the areas for improvement in future course-works.
Body of Work
3. Quality management gurus.
5.Environment Management Systems.
6.Health and Security at Work.
7.Total Quality Management.
8.Models of Excellence and Quality Awards.
9.Service Quality Management.
Branco,Rui Fazenda (2012),O Movimento da Qualidade em Portugal O contributo da gestão da qualidade para a gestão global das organizações, Edição/reimpressão, Edições Vida Económica.
David L.Goetsche Stanley Davis(2012), Quality Management for Organizational Excellence: Introduction to Total Quality, 7th Edition, Prentice Hall
Romana, Fernando (2013), O Gestor Lean, edições IPAM
www.apq.pt (Associação Portuguesa para a Qualidade)
www.asq.org (American Society for Quality)
www.caf.dgaep.gov.pt (Estrutura Comum de Avaliação – Common Assessment Framework)
www.efqm.org (European Foundation for Quality Management)
www.ipq.pt (Instituto Português da Qualidade)
www.iso.ch (International Organization for Standardization)
Feigenbaum, A. (1991), “Total Quality Control”, 3rd. Ed., McGraw-Hill.
Juran, Joseph e Gryna, F. (1993), “Quality Planning and Analysis”, 3rd. Ed. McGraw-Hill.
Pinto, A. e Soares, I. (2009), “Sistemas de Gestão da Qualidade – Guia para a sua implementação”, Ed. Sílabo.
Saraiva, M. e Teixeira, A. (2009), “A Qualidade numa perspectiva multi e interdisciplinar”, Ed. Sílabo.
1.Presentation. Hints for course-work elaboration. Basic concepts.
4. Quality costs.
5.Quality Movement in Portugal.
6. Portuguese Quality System.
7. Norms ISO 9000.
8. Quality Methodologies.
9.Environment Management Systems.
10.Health and Security at Work.
11.Total Quality Management.Models of Excellence and Quality Awards.
12.Complaint Management.Course-work presentation.
13.Service Quality Management. Course-work presentation.
14. Course-work presentation.
15. Course-work presentation.
Demonstration of the syllabus coherence with the curricular unit's objectives
The syllabus of the course is suited to the objectives and are developed in accordance with developments in learning, from the Portuguese quality system, through environmental management and other management systems,being thus adapted to the various parties in which the proposed program is divided.
The syllabus allow the student to develop an integrated knowledge of this particular area of organizational management.
Demonstration of the teaching methodologies coherence with the curricular unit's objectives
The exposition method of the topics considered in the syllabus, with student active in-class participation, as well as the application of active and demonstrative methodologies allow the students to familiarize with the concepts and to be able to apply to real situations.
The methods of assessment adopted value individual learning and enforce critical thinking and arguing capabilities.
|relevant generic skill||improved?||assessed?|
|Achieving practical application of theoretical knowledge||Yes||Yes|
|Adapting to new situations|
|Analytical and synthetic skills||Yes||Yes|
|Balanced decision making||Yes|
|Commitment to effectiveness||Yes||Yes|
|Commitment to quality||Yes||Yes|
|Ethical and responsible behaviour||Yes||Yes|
|Event organization, planning and management||Yes||Yes|
|Information and learning management||Yes||Yes|
|Initiative and entrepreneurship capability||Yes||Yes|
|Problem Analysis and Assessment||Yes||Yes|
|Relating to others||Yes|
|Written and verbal communications skills||Yes||Yes|