Inglês I 2017/2018
- competências relevantes
Listening & Speaking
Students will be able to:
•interact with clients and professionals in the tourist industry in common situations •ask questions to find out clients' requirements
•understand what clients say
•speak with colleagues and other professionals to achieve necessary outcomes to deliver required services
Reading & Writing
Students will be able to:
•understand forms, information documents, rules & regulations and other documents relevant to obligations of tourism professionals
•understand written requests from clients and colleagues
•respond to written requests; draft working documents for colleagues
Students should be at the early stage of level B1 of the CEFR so they can build on existing knowledge and skills to achieve B1 level by the end of the academic year.
Método de Ensino
This is a highly practical course, with examples of appropriate speaking and writing, which students will emulate, perfecting their own abilities by practising and redrafting.
Reading and listening will be approached through authentic texts, such as articles and documents, that are found in the hospitality and tourism industry.
Students will work in groups and alone to produce written and spoken material, improve versions and eventually submit these for assessment.
1 Using technology and Introductions; job offer and CV:
1.1 Familiarizing students with Moodle, university WiFi and use of mobile technology to access course material. 1.2 Introducing self.
1.3 Jobs in the tourism industry.
1.4 Writing a CV and replying to job offers.
2 Dealing with tourists:
2.1 Giving directions to tourists.
2.2 Buildings and other features of towns.
2.3 Meetings in different places; welcoming tourists. 2.4 Situations in different places.
3 Trips and visits:
3.1 Types of journey.
3.2 Delivering a tourist guide commentary.
3.3 Means of transport.
3.4 Getting the tourists safely ot and from their destination. 3.5 Unusual trips.
4 Cultural events:
4.3 Planning a programme.
5.1 Making complaints. 5.2 Answering complaints. 5.3 Negotiating solutions. 5.4 Improving service.
Bibliografia e Webgrafia Recomendada
English Grammar in Use with Answers and CD-ROM: A Self-Study Reference and Practice Book for Intermediate Learners of English, 4th edition.
Cambridge University Press
English Vocabulary in Use Upper-intermediate with Answers and CD-ROM, 3rd edition. Cambridge University Press
Michael McCarthy & Felicity O'Dell
Online resources, linked from the Moodle page.
These include dictionaries and sites with vocabulary and grammar activities.
Using technology: accessing the Internet through mobile devices, downloading listening and reading material, uploading speaking and writing. Assuring that any new students who have joined since Ingle^s Te´cnico I are familiar with what is required.
Introductions: name and one unusual thing about self.
Jobs in the tourism industry. Ideal job in tourism: advantages and disadvantages.
Articles about different people and their jobs.
Writing/speaking: role play and job descriptions.
Writing a curriculum vitae (CV); the European model.
Evaluation of some CVs and what to be careful of when writing your own. Job adverts; replies to these.
Speaking: pair work interviewing for job.
Writing: compile own CV.
Giving directions to tourists: listening, then practice with role cards.
Speaking: dialogues giving directions.
Vocabulary: buildings and other features in town and country; prepositions of place.
Situations at hotel, airport, station, museum; welcoming tourists. Dialogues: pair work reading, substituting then recording own versions. Writing: recording necessary phrases.
Visit to a tourist attraction. Speaking: guide commentary.
Journeys and trips. Videos and articles. Class Test (mini-test).
Tourist products: brochures, means of transport.
Links in the tourist journey; ensuring the tourist gets safely to and from their destination. Timetables and routes.
Writing: summary of journey plan in preparation for next week.
Further exotic and unusual trips.
Package tours: Thomas Cook's first package tour. Writing: design a package tour in Portugal.
Cultural events: articles and brochures. Festivals.
Writing: Planning a programme.
Accommodation and restaurants.
Survey of various examples in Porto and other places. Radio or TV report about one of these.
Complaints: how to make them and to handle them. Letter of complaint and verbal complaints. Dialogues.
Writing: letters of complaint.
Stories about poor service.
Speaking: complaint dialogue; finding solutions to poor service. Writing: replies to letters of complaint.
Final Preparations for presentations.
Writing; plan for a tourism project, for example hotel, resort, theme park, which will be presented next week.
Presentations: shown to class. Feedback to class on these.
What have you learned this semester? Review, revision. Preview of next course.
Coerência do programa para com os objetivos
RELEVANCE OF COURSE CONTENTS TO LEARNING OUTCOMES The materials used are taken from authentic texts, written and spoken, which students are likely to meet in their future jobs. Practice will develop the language skills they will require.
Coerência dos métodos de ensino para com os objetivos
RELEVANCE OF TEACHING METHODS TO LEARNING OUTCOMES Practical experience recreates real-life situations. Students work on improving their own spoken and written communication, which develops their self-appraisal skills and self- confidence.
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